Jerry is a customer experience specialist (not a lawyer). However, Jerry has helped with law firms in the past to develop their client experiences and the supporting organisational infrastructure and he also spent many years in senior management roles as a customer experience practitioner within Lloyds Banking Group. Jerry was a director of C&G Channel Islands Limited, a Guernsey-based offshore deposit bank and previously he was a marketing consultant to airlines, travel companies and others while living in New Zealand.

He is also an ex-chairman of the board of governors for Battledown School in Cheltenham, a school for children with special needs. Jerry is married with two children and lives in Cheltenham.