LBClear Insight
Our consulting team specialises in creating the conditions that enable Legal Teams to deliver increased value to their organisations. Over many years we have worked with clients on a wide range of assignments that contribute to this aim, many of which were first identified by client feedback surveys.
If you are struggling to find the time and resources to obtain, analyse and make sense of your feedback and its implications for driving your legal function forward, LBConsultancy through its LBClear Insight service can provide you with the necessary experience and resource. We offer a range of services aimed at helping Legal Teams make the most of feedback and survey data collection exercises.
Capturing the client feedback information you need is the first step. Once you have the information, you will need to interpret it and share it with all parts of the organisation including board, management and staff, to articulate what makes your Legal Team successful and where you have opportunities for improvement.
Using face to face or vox pop filmed interviews or online/ paper surveys, LBClear Insight will help design an approach that will deliver the insights you need.
Whatever your reasons for seeking feedback on the legal services you deliver, we encourage you to think of the process as a strategic management tool that will help you with day-to-day resource management and, when required, change management. The systematic approach provided by LBClear Insight enables you to:
- Gain insight into the attitudes and perceptions of colleagues and the views and preferences of the Legal Team
- Compare delivered services with business/organisation needs and
define priorities for change - Clarify key messages
- Measure and evaluate
We use a wide variety of strategies and processes to gather feedback data. These include:
- executive interviews
- focus groups
- surveys – hardcopy and online (email)
- vox pop and high quality filmed interviews
- quality improvement processes
- telephone interviews
- Legal Team workshops
Working with the results
Our reports include easy-to-read charts that highlight the overall performance of the Legal Team compared with the expectations against each measure. Questions are grouped by key topics such as Value Added, Mangement of Resources etc. We also capture written commentary through free text comments drawn from the questionnaire. We undertake analysis to highlight the gaps between delivery and expectations and those factors which most influence perceptions, thereby helping to prioritise and manage follow up actions.
The LBClear Insight process does not finish with the production and presentation of the management report. Our involvement thereafter can be as much or as little as you want.
Benefits of using LBClear Insight
- A totally adaptable approach – create unique surveys based on your specific needs or use one of our pre-designed templates
- Advice on survey methodology
- You choose how involved you want to be – let us do all the work for you using our Managed Service or run your own surveys using our package
- Fast and effective – using our online deployment (email) option your survey can be collated, analysed and reported on in just 10 days
- Benchmarking and Trend Analysis – we are able to use the accumulated data from surveys to draw comparisons with other organisations and to monitor change
Contact details:
Paul Gilbert
Chief Executive LBC Wise Counsel
Email pg@lbcwisecounsel.com
Telephone +44 (0) 7867 798 363
Lawrence Smith
Director of Organisational Development
Email ls@lbcwisecounsel.com
Telephone +44 (0) 7929 456 510