LBC wise counsel

Paul Gilbert is much in demand as an author with articles published in the UK, the US, Europe and South Africa. His work considers and examines the fundamental issues affecting the legal profession from the perspective both of law firms and of in-house legal teams, focussing on the strategic and operational imperatives needed to be successful. The company he founded in 2000, LBC Wise Counsel, works around the world developing these ideas and helping lawyers to fulfil their potential. This book brings together for the first time a collection of his published articles written between 2000 and 2007.

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Client relationship management (CRM) is widely recognised as the single most important factor in building (and keeping) a successful professional services business. Head2Head takes us into the client’s mind and sets out clearly and simply what is good, what is bad, what works and what does not work about the practice of the law today. Written from the client’s perspective by an in-house lawyer, working in the dual roles of client and provider of legal services.

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