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LAW FIRM
Practical Relationship Management
Accredited for 5 CPD hours
Objectives
- To raise awareness and to challenge assumptions about what makes an outstanding legal service.
- To highlight the areas of relationship management where added value can be created and delivered.
- To provide clear, practical guidance on the strategies that will help create and deliver added value.
Course Content
A highly practical and participative workshop presentation that will define “pick-up-and-use” strategies that can be implemented straightaway. It includes the following:
- The 7 stages to successful relationship management.
- Defining your role and meeting business expectations, including a perception test to test your own assumptions, those of the business and your team.
- Case studies – practical examples to work through with full debrief and Q&As.
- Identifying and developing skills and competencies to deliver an outstanding legal service while also working with risk to maximise value.
Copy slides and notes will also be provided.
Benefits of Attending
- “Pick-up-and use” strategies that can be implemented straightaway and suitable for all lawyers wanting to improve the quality of their service through better relationship management.
- Relevant and useful insights into client attitudes and behaviours which can be implemented and tracked via personal and team action plans.
- Adapted from a course originally designed for corporate clients and which is therefore full of relevant and useful insights into client attitudes and behaviours.
Suitable for partner level and for lawyers with client management responsibilities, wanting to improve the quality of their service through better relationship management.
Course numbers and Cost
- Cost per delegate is £250 with a minimum of 6 delegates, maximum 12.
Please also see our Client Feedback section on recently delivered workshops.